Privacy
Privacy Policy
What this website collects, how it is used and protected, and the choices you have. Plain language on purpose.
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What we collect, and only when you give it
When you check your coverage or use the questionnaire, we collect what you type: typically your name, phone number, email, preferred location, and, if you choose to share it, your insurance plan and member ID. Providing information is always your choice, and phone numbers are stored only together with your explicit consent to be contacted.
Like most websites, our hosting infrastructure also processes basic technical data (such as IP addresses) to serve pages securely.
How we use it
For exactly one purpose: recognising you when you call. Our team uses your contact details to confirm coverage and schedule care. We do not sell your information, and we do not share it with advertisers.
What we deliberately do not do
Our appointment, coverage, questionnaire, and chat pages carry no advertising pixels and no social media trackers. Site analytics are configured with advertising features disabled and are excluded from those pages entirely. The fact that you reached out to a health provider is treated as sensitive information, and we built this site accordingly.
Text messages and calls
If you give us your phone number and consent, we may call or text you about your inquiry. Message and data rates may apply, consent is never a condition of receiving care, and you can withdraw it any time by telling us or replying STOP to a text.
Your medical records are governed separately
This policy covers the website. Your clinical records as a patient are protected under HIPAA and governed by our Notice of Privacy Practices, available at our health centers. The patient portal is a separate, secure system with its own sign-in.
Security and retention
Information you submit is encrypted in transit, stored with access limited to the team members who respond to inquiries, and kept only as long as needed to serve you and meet legal obligations.
Your choices and how to reach us
You may ask what we hold about your website inquiry, ask us to correct it, or ask us to delete it, subject to legal requirements. Contact us at info@hsa.care or 877-335-2559, Monday to Friday, 9 AM to 5 PM.
If we update this policy, the new version will be posted here. Effective July 2026.
Your family deserves good care, close to home.
Call us to get seen, or check which plans we take. Medi-Cal and most plans accepted, and nobody is turned away for inability to pay.